Tel : 0207 6860739 / 07956 102383

Terms & Conditions  

All orders for goods accepted by Webwise  Systems  Ltd ("the Vendor") are accepted subject to the following conditions which shall form part and govern the contract of sale. Acceptance of goods shall be deemed to be acceptance of these conditions of sale. Any term sought to be imposed by a purchaser either in a document or otherwise that conflicts with or adds to these conditions is not accepted.

No agent or representative of the vendor has authority to vary these conditions unless accepted in writing by a director of  Webwise  Systems  Ltd.

Please be aware that  a service charge of  £10 + VAT  may  be  imposed  for  the processing  of  any  item(s)  that  do not  suffer  from  the  reported  fault .

Physical  damage  is not  covered  under warranty . It  is  the  responsibility  of  the  customer  to ensure  that  items are in  good  physical  condition  before  leaving  the  premises . For  goods received  by  courier,  physical  damage  must  be  reported  within  24hrs  of  receipt .

The  company  will not  cover  the  warranty  for  any  item(s)  that  suffer  with  physical  damage  after  their  initial  installation  .  However ,  at  the  company's  discretion  , we  will send  the  defective  item(s)  to  the  respective  supplier  for evaluation .  Examples   of  physical  damage  includes  :-

·          Physical  damage  to  the  surface  of  a  processor

·          Severe  burning  to  the  surface  of  a   processor

·          Broken   Motherboard   ZIF  sockets

·          Mechanical  defects  of  Hard  drives  caused  by  excessive  shock .

Payment and Price

1. The vendor reserves the right to vary the quoted price of the goods by upward additions in accordance with the market conditions at the date of actual supply and the purchaser shall pay such additions in addition to the quoted price. Price Lists do not constitute an offer.

All invoices are due for payment on the date shown on the invoice. Payment is to be made in sterling unless otherwise agreed in writing by a director

Design Variation

Whilst the vendor makes every effort to ensure that the goods supplied correspond to in every effect with the sample, specification or description provided as the case may be, the vendor is not responsible for the minor variations in specification in colour or other design features, and no such minor variation shall entire the purchaser to rescind the contracts or shall be the subject of any claim against the vendor by the purchaser.

Claims

1. No liability for any claim for damage or non-functionality shall be accepted unless the purchaser notifies the vendor in writing or by telephone within 48 hours of delivery. This period may be extended at the sole discretion of the vendor where the manufacturers replacement policy extends the deadline
2. No liability for any claim for missing items such as manuals, etc shall be accepted unless the purchaser notifies the vendor in writing within seven days of delivery.
3. No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the purchaser given on the delivery note unless the vendor is notified in writing by the purchaser within seven days of delivery and the onus is on the purchaser to prove any shortage.
4. In the case of active third party on-site maintenance contracts, the purchaser accepts an obligation to use the services of the contracted third party to resolve claims under clause 5(a).

In the case of manufacturers who operate direct product support and returns procedures, the purchaser accepts an obligation to process their claim directly through the manufacturer

Distance Selling Regulations

In accordance with the Distance Selling Regulation, the customer has the right to cancel an order within one week (7 working days) of delivery. In accordance with legal provisions personalised items, unsealed software or audio and products containing an activation key are exempt. The customer is expected to take good care of all items and not use them, any goods not returned in an 'as new' condition may be refused or involve extra costs in making the goods 'as new'. In order to meet the 1 (one) week deadline, mailing the cancellation notice within that time frame is sufficient. Please, always refer to and include the order number. The cancellation must be put in writing and must be forwarded to Orders, Webwise Systems  Ltd , 63  Cardinals  Way , London  N19 3UY by mail or e-mail to order@Webwisesystems.co.uk  . When returning non-faulty goods under the Distance Selling Regulation delivery costs may not be refunded, if the customer wishes Webwise  Systems  Ltd  to collect the goods the costs incurred shall also be deducted from any refund. Please note that you have no right to return goods under the Distance Selling Regulations if you are a business customer. All refunds will be processed within 30 days from when you notify us of cancellation of the order. However, we are usually able to issue refunds within 5 – 7 working days from when the goods have been returned to our warehouse

Returned Goods

1. The vendor will not accept goods for credit or rectification unless such return has been authorised by a director, and the goods are received by the vendor in stock condition, with original packaging, software and the vendor reserves the right at its sole discretion whether to accept the return of the goods or whether to rectify the goods or whether to issue a credit note in respect thereof. The vendor reserves the right to charge a restocking fee on goods returned for credit which are not in stock condition.
2. The purchaser shall unless otherwise stated be responsible for the cost of outward and return carriage and insurance of all goods returned by the purchaser to the vendor for service or credit which goods shall be at the risk of the purchaser until actual receipt of the goods by the vendor. The onus of proof of safe delivery shall rest with the purchaser.

All items returned to the vendor by pre-arrangement and found to contain no fault, will be subject to a 15% restocking charge, provided the goods are in original stock condition. Any downward variation of this restocking charge shall be at the sole

1. discretion of the vendor.
2. A £10 Service charge will be applicable if No Fault Found.
3. No credit shall be allowed for goods until they have been received complete.
4. A Full Credit will only be given on items returned within 30 Days from Purchase.

If a credit is to be given, the original carriage charge will not be refunded/credited

Consequential Loss

The extent of the vendor liability on the purchaser for any default or breach whatsoever and howsoever arising shall in no case exceed the invoice value of the goods and the vendor shall in no circumstances whatsoever be liable to the purchaser in respect of any loss or damage whether suffered by the purchaser or any customer of the purchaser and whether direct, indirect, consequential, or however else arising. Webwise  Systems  Ltd will not be responsible for any data loss howsoever arising. You are responsible to backup your data on a regular basis.

Law

1. If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions.
2. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.

In respect of consumer sales only, statutory rights are unaffected by these terms and conditions.

We accept payment by cash, cheque, and the following credit cards Debit Cards, Credit ,Switch & Solo  no charge. 

Home | Up | News | Services | FAQ|Terms&Conditions

Send mail to sales@webwisesystems.co.uk with questions or comments about this web site.
Copyright © 2006 WEBWISE SYSTEMS LTD